Meet Kelly Hughes, American West’s Online Sales Counselor!

While American West homes can speak volumes on their own, we also have a dynamic team that makes our company really stand out. One of those team members is our new Online Sales Counselor, Kelly Hughes. When future homeowners begin their new home search on the web, Kelly is their first point of contact. She is an incredible resource for anyone who may be ready to start the process but isn’t sure how to do it.

What is your role at American West Homes?

As the Online Sales Counselor for American West, I am here to assist our future homeowners in identifying which communities and floorplans will best suit their needs. I can introduce them to all that American West has to offer, help get them qualified, and make sure that their new home buying experience is not only easy, but enjoyable from start to finish.

What is your favorite part about working with new home buyers?

Working in new home development is by far the most rewarding facet of my real estate career, not only because I get to help people find their perfect new homes, but because I have the chance to really get to know my buyers and their families throughout the buying and building process. I am in the unique position of getting to welcome families into their new American West homes, while also welcoming many of them into the Las Vegas community as a whole. I love seeing our American West homeowners around town… we really are like one big family!

What advice do you have for prospective home buyers?

Buying a new home is a big investment in your future, so of course it can feel intimidating. The good news is that it doesn’t have to be! This is where I come in handy as an Online Sales Counselor. I am here to answer any questions that prospective home buyers may have, whether they’re looking for the first time or are experienced buyers.

  • Take advantage of the resources available to you.
  • Take advantage of this market.
  • Do not let this opportunity to invest in your future pass you by. Do it!

What’s your favorite part of the home buying process?

I really love the excitement that comes with each step of the process. American West is a unique company because our New Home Specialists are involved in the process from start to finish. We get to know the buyers, we get a sense of what they need in a new home, and we get to experience their excitement when they fall in the love with the perfect floorplan. Then, the fun part is getting to help them choose all of their interior selections, and give their new home a look and feel that is truly unique to them. All of that being said, I don’t know if anything beats the feeling of getting to give a new homeowner their keys for the first time!

What would people be surprised to know about you?

That I am a real – and rare – Las Vegas local. I was born and raised in the Las Vegas Valley. And not only do I work for this amazing company, but I have experienced the American West difference for myself. I spent my childhood growing up in an American West home. So, when I talk to prospective home buyers, I am truly speaking from experience!

What three words best describe you?

I would say compassionate, confident, and sincere. I understand the emotional experience that goes into buying a new home, and I have compassion for every new homeowner that I have the pleasure of working with. I see every prospective home buyer as a real person, a future neighbor or even a friend, not just a customer. I am confident in my ability to help families improve their lives, and in the quality of the product that I represent. Finally, I am a sincere person. I live true to myself, my friends and family, and I bring that same sense of honestly and reliability to my professional relationships as well. I am always going to be upfront with my home buyers because I genuinely want to use my expertise to help better their lives and our community.

What do you like to do on your days off?

On my days off, I like to enjoy all of the entertainment options that are unique to Las Vegas! It doesn’t matter the day, there is always something fun to do here. I love to spend time outdoors, either hiking at Red Rock or spending a day at Lake Mead. Of course, I love to take advantage of local specials and discounts! I try to check out as many live performances as I can because we are home to some of the most talented entertainers in the world. Last, but definitely not least, I love to go to all of the Vegas Golden Knights games at the gorgeous new T-Mobile Arena. Go Knights!

What’s at the top of your bucket list?

Well, being the avid sports fan that I am, my dream would be to see a professional sports team win a championship for Las Vegas! Whether its hockey, football, or maybe even a future basketball franchise, I want to be there when Las Vegas wins big!

When you’re ready to begin your new home search, reach out to Kelly. You can contact her by cell or text at (702) 308-1732 or by email






Discover our Internet Concierge services

Over the years, the search for a new home has gotten easier with the emergence of the Internet and home builder websites. American West prides itself on making the search for a new home easy for everyone.  Our website offers prospective buyers detailed information about its eight neighborhoods, interactive floor-plan designs, beautiful photography and immediate move-in opportunities at just the click of a mouse.  The privately owned builder adds a personal touch to their website and provides one-to-one customer assistance through its internet concierge service overseen by Kate Jacobs, a long-time American West employee. Kate’s extensive experience in sales makes her the perfect choice for an Internet Concierge.

“So many people start the home buying process online that it makes perfect sense for us to be right there providing customer service from the moment there’s interest,” Jacobs said. “People expect immediate results and gratification when they’re online. I’m here to help them narrow their choices, answer any questions and find the American West home that best suits their needs.”

The best part of the Internet Concierge experience is that it simplifies the entire home buying experience for everyone. Time is a precious commodity these days and letting someone else do all the work and research for you is invaluable.

“Home shoppers can contact me via phone, text, or email by visiting our website at  I will personally help them in their home search,” Jacobs said. “Because I am very knowledgeable about American West homes, the neighborhoods and the specific floor plans, I can help direct a home shopper to a neighborhood and/or home that best suits their needs. The best part is that I save our home shoppers time and energy and help them in finding their dream home.”

This service has been popular among Southern Nevadans searching for a new home, Realtors researching new-home neighborhoods for clients, as well as people who are relocating to the Las Vegas Valley.    

“I think that the main reason why our internet concierge service has been popular is its ease and that I do all the research for our home shoppers. There are a lot of new home choices out there and it can be a bit overwhelming. I help people come up with their wish list of what they want and need in a home and/or neighborhood and then find the perfect fit for them,” she said. “My knowledge of all of American West’s neighborhoods is extensive. I know the floor plans, surrounding areas, nearby schools, parks, where to shop and where to eat. I can help home shoppers narrow down their search by the style or size of home, neighborhood, area of town, price point or anything having to do with a home or neighborhood. My job is to help provide them with the necessary information to make their new home choice easier. The best part is that all this can be done without ever having to leave your computer or home/office.”

 “I bring my customer service background to the program as well as my personal experience as a home buyer and as someone who relocated to a new city with my family. I know what it’s like to be on the other side,” Jacobs said. “I love what I do. Everyday I get to help families achieve the American Dream. The long standing relationship I make with our home shoppers is great. I become a valuable source of information for them. The excitement I see in their faces as they walk through the doors of the home I helped them find is priceless.”

For more information about American West’s internet concierge service, neighborhood and homes, visit or call/text Kate at (702) 308-1111.

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